Computer Repair Service Agreement
Customer Contact Info
Computer Access (Type none if there is no Username/Password)
Description of problem / request
Items Received (List all)
1.1 AM Technical Insights, Inc., hereafter referred to as AMTI, will only perform and provide computer services, repairs, and upgrades as requested by the customer. AMTI will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
1.2 Computer service/repairs are provided as a service. There may be circumstances under which your computer cannot be repaired. It will have to be rebuilt or upgraded. (Examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc.)
1.3 The length of time required to service/repair your computer cannot be predicted. (See paragraph 2.1 below)
1.4 You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. AMTI will not be responsible for data loss for any reason including: (See para 4.4 below)
1.4.1 In the event of a computer failure while in service
1.4.2 In the event the hard drive is formatted to repair the operating system software.
1.5 AMTI reserves the right to erase the computer's hard drive to ensure proper repair of the unit by eliminating software as a variable whenever AMTI deems it necessary.
1.6 You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All AMTI installed software will be deleted / uninstalled upon completion of the service.
1.7 AMTI will not install any licensed software without an original installation key.
2. BILLING TERMS
2.1 There is a diagnostic charge of $35.00 to analyze the reported issues. This $35.00 will be applied to services rendered if you chose to have us repair your computer.
2.2 An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.
2.3 In the case that there is an unforeseen deviation, beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit.
2.4 In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honored by AMTI.
3. PAYMENT TERMS
3.1 Full payment is due upon completion of services, upgrades, or repairs.
3.2 Computer parts, hardware, or/and software that are ordered or special ordered may sometimes need to be paid in advance.
3.3 AMTI accepts cash and credit cards.
4.1 Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).
4.2 Your system will not be intentionally harmed. The primary goal is to fix your computer, not damage it.
4.3 In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as viruses, bad configured software, or hardware problems/failures -You agree to hold AMTI and any person(s) associated with AMTI or involved in the work being done for you harmless from damages resulting from such problems.
4.4 It is your responsibility to back-up your data. AMTI will not be responsible for data loss for any reason. (See para 1.4 above)
5.1 Customer satisfaction is our utmost importance.
5.2 All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.
6. REPAIRS & SERVICE GURANTEE
6.1 All services and repairs are guaranteed for 10 days from the completion / acceptance date on the Service Order.
6.2 If later found that the service or repair was incorrectly diagnosed by the technician. Then AMTI will perform the repair/service free of any labor charge. Only the new parts will be charged.
7.1 Estimates are included in the Diagnostics charge.
Remarks / Comments
I hereby agree to the above terms and authorize AMTI to perform services/repairs as stated in the service order.
I also agree to the terms and conditions within this Agreement.